Refund Policy
Last updated: October 22, 2026
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer returns within 15 working days days of purchase. You can return your product for a different product or a refund to the original payment method.
Conditions of Return
All prints must be in new and unused condition and returned in their original packing (Cardboard tubes) or a new cardboard tube. Books to be returned in new and unused condition in new envelope or original.
Return Process
To return an item, email us at anthony@oakshettpaintings.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
You will be liable for any return shipping charges.
Refunds
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 5 working days after receiving returned goods. days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at anthony@oakshettpaintings.com
Terms and Conditions of Sale
Last updated on October 22, 2026.
We're RAW SIENNA LTD ("we", "us", or "our"), trading as RAW SIENNA LTD, a company registered in United Kingdom, under company registration number RAW SIENNA LTD, and these Terms and Conditions of Sale (our "Terms") form a legally binding agreement between you and us.
Key Definitions
"Services" means all products and services provided by us that link to these Terms, including our website; the content provided, generated, or made available for or in relation to our Services (our "Materials"); and any products or services connected to or relying on Third-Party Services.
"You" ("your", the "customer", or the "user") means any individual using our Services, including any employees, agents, contractors, or other persons accessing our Services with your authorization.
"Using our Services" means interacting with our Services in any way, including: making payments accessing, browsing, providing or transmitting any other information, content, materials, or instructions through our Services, integrating with our Services, or doing so directly or through automated tools, scripts, software, or third-party applications.
Agreement to These Terms
By using our Services, you agree to be bound by these Terms, and any other policies referenced within, which are expressly incorporated into these Terms. If you do not agree, you may not use our Services.
Our Services are intended for users aged 18 or older, or above the age of majority in their jurisdiction, whichever is higher. Persons below this age may not use our Services. If we become aware that a user is below the required age, we may suspend or terminate their access to our Services immediately and without liability.
By using our Services, you acknowledge and agree that:
you are at least 18 years old (or the age of majority in your location, whichever is higher);
you have the legal capacity to enter into these Terms, and if you are representing an organization or other legal entity, you have the authority to bind that entity;
the information you provide to us is, and will remain, accurate, complete, and current;
and you are not located in, ordinarily resident in, or organized under the laws of any jurisdiction subject to comprehensive sanctions or embargoes, and you are not a blocked, denied, or otherwise restricted party under applicable sanctions or export control lists.
If you do not meet these requirements, you must not use our Services.
Conditions of Use
By using our Services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
Modify, copy, prepare derivative works of, decompile, or reverse engineer any Materials, software, or content provided through our Services, without prior written permission from us.
Remove, alter, or obscure any copyright, trademark, or other proprietary notations on any Materials, software available through our Services.
Transfer, distribute, or "mirror" any part of our Services' Materials to another server or person without explicit authorization from us.
Use our Services in a manner that knowingly or negligently disrupts or abuses our networks or any other services provided by us.
Transmit, distribute, or post any harassing, indecent, obscene, fraudulent, or unlawful material through our Services.
Use our Services in violation of any applicable local, state, national, or international laws or regulations.
Engage in unauthorized advertising or spam activities using our Services.
Harvest, collect, or gather user data without the explicit consent of the user or in violation of our Privacy Policy.
Use our Services in a manner that infringes, misappropriates, or violates the privacy rights, intellectual property rights, or other rights of our company or any third party.
Use automated scripts or technologies, including bots or data mining tools, to access, scrape, or extract data from our Services without explicit consent from us.
Attempt to gain unauthorized access to any portion of our Services or any related systems or networks.
Engage in any conduct that restricts or inhibits any other user from using or enjoying our Services, or which, in our judgment, exposes our company or any of its users to any liability or detriment of any kind.
Access, use, export, re-export, transfer, or otherwise make available our Services or any underlying software, technology, or content in violation of any applicable export control, trade, or economic sanctions laws.
Hide or misrepresent your identity, including by using false names, impersonating others, or concealing your status as a sanctioned or restricted party.
Take advantage of any feature or functionality that a reasonable person would consider to be an obvious omission, bug, or error.
Attempt to circumvent or bypass any functionalities, restrictions, usage limits, paywalls, geo-restrictions, or access features of our Services.
Failure to comply with these limitations may result in the suspension or termination of your access and rights to our Services, as well as any other legal remedies available to us.
Changes to Our Terms
We reserve the right to amend, remove, or vary these Terms at any time. Non-material changes may be effective immediately. For material changes, we may require you to re-accept the Terms to continue using our Services. We will provide you with reasonable notice as legally required, by any reasonable means, and such changes will become effective after the notice period. Changes required by applicable law or emergency may take effect immediately regardless of materiality.
Your continued access to or use of our Services after the effective date of any modifications constitutes your acknowledgment of and agreement to be bound by the revised Terms.
Your Statutory Rights
Every clause in these Terms applies in full, except where a mandatory provision of applicable law requires otherwise. Nothing in these Terms limits, excludes, or modifies any mandatory rights, protections, or remedies you may have under the laws that apply to you.
Right of Withdrawal
Where statutory conditions are met, you have the right to change your mind about a purchase within the withdrawal period specified below. For consumers in the European Union and European Economic Area, this is known as the "Right of Withdrawal" under EU consumer protection law. For consumers in the United Kingdom, this is known as the "Right to Cancel" under UK consumer law.
Our withdrawal period, how it is calculated, and the procedure for exercising your Right of Withdrawal are explained below.
Who the Right of Withdrawal Applies to
The Right of Withdrawal applies exclusively to natural persons who act as consumers for purposes outside their trade, business, craft, or profession, and have their habitual residence in a Member State of the European Union or the European Economic Area or the United Kingdom, and enter into a contract with us at a distance (including online).
This right does not apply to persons acting in a professional or commercial capacity, or to consumers residing outside the EU/EEA/UK.
Exceptions
The Right of Withdrawal does not apply to contracts for:
services fully performed with your prior express consent and your acknowledgment that you will lose the Right of Withdrawal upon full performance;
sealed goods unsuitable for return due to health/hygiene if unsealed;
sealed audio, video, or computer software that you have unsealed;
goods made to order or clearly personalized;
goods or services with fluctuating prices following global markets;
urgent repairs and maintenance contracts;
or digital content delivered without a tangible medium, where performance has begun with your prior express consent and your acknowledgment that you will lose the Right of Withdrawal.
When the Withdrawal Period Expires
You may withdraw from your purchase within 14 days from the day you receive your order, or 14 days from the day the contract is entered into for services.
How to Exercise Your Right of Withdrawal
You must inform us of your intention to withdraw by an unequivocal statement. You can do this by following the return procedure outlined in our return policy, or by making an unequivocal statement in any other suitable way. If the withdrawal period expires on a non-working day, your deadline is extended until the next working day.
Once you have declared your withdrawal, you have a further 14 days to return the goods to us. To meet this deadline, it is sufficient for you to send the goods back before the 14-day return period has expired.
Waiver of the Right of Withdrawal
Where your purchase includes digital content not supplied on a tangible medium, or services that begin before the withdrawal period ends, we will ask for your express consent to begin performance and your acknowledgment that you will lose your Right of Withdrawal. This consent will be obtained before performance begins and confirmed to you on a durable medium.
The Cost of Returning Goods
You bear the direct cost of returning the goods (such as postage and packaging), unless the goods are defective, in which case the cost of standard shipping for returning such goods will be covered by us, provided that the defect or non-conformity has been verified and confirmed by our support team prior to return.
Goods not suitable for parcel shipment will be collected from you at your cost.
If the value of the goods diminishes due to your handling beyond what is necessary to establish their nature, characteristics, and functioning, you may be liable for the loss in value.
The Cost of Canceling Purchased Services
If you request that we begin providing the services before the 14-day withdrawal period ends, and you later cancel within that period, you must pay for the services provided up to the date of cancelation. This amount will be calculated proportionally based on the total agreed price.
If the services are fully performed within the withdrawal period, and you have expressly requested early performance and acknowledged that you will lose your Right of Withdrawal once the services are fully delivered, the Right of Withdrawal will no longer apply.
Effects of Withdrawal
If you exercise your Right of Withdrawal, we will reimburse all payments received from you, including standard delivery costs, less any costs stated in these Terms for which you are liable. We will process this refund without undue delay and in any event within 14 days from the day we are informed of your decision to withdraw. Refunds will be made using the same payment method you used unless you expressly agree otherwise. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent them back, whichever is earlier. If you fail to return all items in your order, your refund will not include shipping costs.
Orders
When you place an order with us, you are making an offer to buy the product(s) under these Terms and authorizing us to charge your selected payment method for all amounts due, including prices, taxes, fees, and currency conversion charges. A binding contract is formed only when we expressly confirm acceptance of your order. We will not accept your order until payment has been successfully authorized.
Before acceptance, we may refuse your order for legitimate reasons, including suspected fraud, payment authorization failure, product unavailability, quantity limitations, or manifest pricing errors. If an error affects your order before it is accepted, we will inform you and may cancel the order with a refund or offer another appropriate remedy.
After acceptance, we may cancel an order if we are unable to fulfill it due to circumstances beyond our reasonable control, product unavailability that could not reasonably have been foreseen, or to meet legal or compliance requirements.
Canceling an Order
You may request to cancel an order at no cost before it ships. While we will make reasonable efforts to accommodate such requests, order processing may occur automatically or outside normal business hours, and we cannot guarantee that cancelation will be possible once preparation for shipment has begun.
If your order has already been dispatched, you may exercise your statutory Right of Withdrawal in accordance with applicable consumer protection law and our return policy.
We reserve the right to refuse cancelation requests prior to dispatch where we reasonably suspect fraud, abuse, or unauthorized payment activity.
Shipping and Delivery
We offer shipping through selected carrier partners. We reserve the right to substitute carriers or shipping methods at our discretion for operational, logistical, or legal reasons.
Shipping Costs
All applicable shipping charges are displayed at checkout before you confirm your purchase.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are your responsibility unless we expressly state otherwise at checkout.
If you refuse to pay applicable customs charges and the shipment is returned to us, we reserve the right to deduct any return shipping costs, customs fees, and handling costs we incur from any refund due to you, to the extent permitted by law.
Delivery Times
Delivery timeframes shown at checkout are estimates. Where required by applicable consumer law, we will deliver no later than 30 days from the conclusion of the contract unless we have agreed otherwise with you.
Failed Delivery
If delivery cannot be completed because of incorrect address details you provided, your unavailability, or your refusal to accept delivery, and the goods are returned to us or lost as a result, we are not liable for the loss and we reserve the right to deduct re-delivery, return, and handling costs from any refund due to you.
Transfer of Risk
For consumers, the risk of loss or damage to goods passes to you when you, or a third party identified by you (other than the carrier), take physical possession of the goods. If you arrange your own carrier independently of options we offer, risk passes to you when the goods are delivered to that carrier.
For non-consumer customers, risk passes to you upon dispatch.
Delivery Restrictions
We may be unable to deliver to certain locations due to legal, regulatory, logistical, or sanctions-related restrictions. Available delivery destinations will be indicated at checkout.
If we determine, after an order is placed, that delivery cannot be legally or practically completed, we will notify you and refund any amounts paid for the undelivered goods.
Inspection Upon Delivery
You should inspect your order upon delivery and notify us of any visible damage, missing items, or non-conforming goods as soon as reasonably possible. Late notification may limit our ability to investigate or process your claim.
Pricing, Taxes, and Fees
Unless stated otherwise, all prices displayed on our Services are in British Pound Sterling (GBP) and are inclusive of tax where applicable.
The prices displayed on our Services do not include shipping costs. The total price displayed at checkout before you confirm your order represents the full amount payable to us for the goods and their delivery, including any applicable charges that we are required to collect.
If we discover an obvious pricing error before accepting your order, we reserve the right to correct the error and inform you of the correct price. In such cases, you will have the option to confirm your order at the correct price or cancel it. Changes to pricing will not affect orders that have already been confirmed.
We will not charge you any additional amounts after you place your order, except where required by applicable law.
If your order is shipped internationally, import duties, customs fees, or additional taxes may be charged by the authorities in the destination country. These charges are determined by the relevant authorities, are outside our control, and are not included in the total amount displayed at checkout. Where such charges apply, you are responsible for paying them directly to the relevant authority.
If you qualify for tax-exempt status, you must provide valid documentation for verification. We may reject documentation that cannot be verified, and any unapproved purchase will be subject to applicable taxes.
We reserve the right to adjust taxes or fees to comply with legal changes, with notice where required.
Payments
Our website accepts payments using:
Visa
Mastercard
American Express
Discover
PayPal
Google Pay
Apple Pay
Klarna, Diners Club, Union Pay ACH, afterpay, link,SEPA, iDEAL.
Depending on the payment method you choose, additional costs and conditions may apply. We reserve the right to modify available payment methods with appropriate notice.
If you choose a payment method that involves additional fees, such as currency conversion or installment fees charged by your bank or payment provider, those fees will be clearly indicated before payment confirmation where known to us. We do not impose hidden surcharges.
Payment Processing
Payments are securely processed by licensed third-party payment providers:
PayPal
Squarespace
By providing payment information, you authorize the relevant payment provider to store and process it; you authorize us to charge your selected payment method for the total amount displayed at checkout, any applicable recurring fees or subscriptions, and any additional amounts expressly agreed by you; and you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate and up to date.
Depending on the service provided, the payment provider may act as an independent data controller for fraud prevention and regulatory compliance purposes. Further information on how your personal data is processed is available in our Privacy Policy.
Although payments are processed by third parties, we remain responsible for fulfilling our contractual obligations to you. For billing inquiries, please contact us using the contact details at the base of these Terms. For technical payment processing issues, you may also contact the relevant payment provider.
Failed or Unauthorized Payments
You must promptly inform us if your payment method is canceled, your payment details change, or you become aware of unauthorized use.
If we are notified that a payment method has been compromised or used without authorization, we will suspend further charges to that payment method pending clarification.
We reserve the right to suspend or terminate access to our services if payment is not successfully completed.
Billing Errors
If we identify a clear technical or administrative billing error, we reserve the right to correct it. We will notify you before charging any additional amount and provide an opportunity to raise questions or dispute the correction. You may contact us at any time if you believe you have been incorrectly charged.
Billing Complaints
If you are dissatisfied with any payment or billing matter, please contact us so we can attempt to resolve the issue.
Returns and Refunds
For information regarding eligibility, procedures, and conditions for returns and refunds please review our Returns and Refunds Policy before making any purchase. If you have questions regarding returns or refunds, please contact us using the details at the base of these Terms.
Third-Party Services
Our Services may include features, tools, and integrations (collectively, "Third-Party Services") that rely on, are built by, are connected with, or are supported by companies that are independent from us. By using Third-Party Services, you agree to comply with the applicable terms and conditions, usage rules, and policies of the respective providers.
We do not endorse, are not liable for, and make no representations or warranties about any Third-Party Services. We have no control over these services and are not responsible for how they work or what they do. If a Third-Party Service stops working or changes how it connects with our Services, we may need to discontinue that connection without liability to you, to the maximum extent permitted by applicable law.
Where an issue with our Services originates from a Third-Party Service, our responsibility is limited to using commercially reasonable efforts to resolve or mitigate the impact on our Services. We are not obligated to fix, replace, or compensate for failures, outages, or changes caused by Third-Party Services, except where required by applicable law.
By using our Services, or any Third-Party Services in connection with our platform, you agree not to hold us responsible for any issues that arise directly from those Third-Party Services, to the maximum extent permitted by law.
Service Updates and Changes
We may update, modify, or improve our Services from time to time. These updates may include technical adjustments, security enhancements, performance improvements, changes to features, or adaptations required to comply with legal or regulatory requirements. We reserve the right to implement updates at any time and for any reason, whether temporarily or permanently, with or without notice, and without liability to you or any third party, to the maximum extent permitted by applicable law.
You acknowledge that our Services may contain errors, bugs, or interruptions. We have no obligation to provide notice of, or correct, update, modify, maintain, or repair any aspect of our Services, except as required by applicable law.
Discontinuation
We reserve the right to suspend or discontinue all or part of the Services where reasonably necessary for legal, security, operational, or business reasons. Where practicable, we will provide reasonable notice before discontinuing a Service.
Temporary Interruptions
We aim to keep the Services available and reliable. However, the Services may occasionally be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss or damage arising from temporary interruptions to the Services, to the maximum extent permitted by applicable law.
Intellectual Property
We retain sole ownership of all intellectual property ("IP") rights in and to our Services, our Materials, and any proprietary rights inherent in and to our Services. These rights are protected by international intellectual property laws and treaties and apply worldwide.
Nothing in these Terms shall be interpreted as transferring to you any rights, interest, or title in our company or Services, except as explicitly stated in these Terms.
Subject to your compliance with these Terms and any payment obligations you have to us, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your personal or internal business purposes.
All rights not expressly granted to you are reserved by RAW SIENNA LTD and its licensors.
Use of Our Brand and Materials
If you publicly publish or distribute materials generated by or exported from our Services, you must include reasonable attribution to us, such as a visible credit or link to our website, unless we provide specific attribution guidelines, in which case those guidelines apply.
You may refer to our company name and brand in a factual and truthful manner. You must not use our name, logo, trademarks, or other brand assets in any way that implies endorsement, sponsorship, or affiliation with us without our prior written consent.
Copyright Infringement Notice
We respect the intellectual property rights of others, and we ask that everyone using our Services does the same. If you believe that your work has been reproduced on our Services in a way that constitutes copyright infringement, please let us know using the contact details at the base of these terms.
By submitting a copyright infringement claim, you acknowledge that making a false claim could make you liable for any resulting damages under applicable law. If you're unsure whether your claim is valid, we recommend that you seek legal advice before proceeding.
User-Generated Content
"User-Generated Content" refers to any content, materials, information, feedback, ideas, suggestions, feature requests, reviews, or communications that you submit, post, upload, share, or otherwise provide to us or through our Services, whether publicly or privately.
By submitting User-Generated Content to us or through our Services, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy. This includes, without limitation, the right to use feedback, ideas, suggestions, and feature requests to develop, improve, and promote our Services without any obligation or compensation to you.
You retain your intellectual property ownership rights over your User-Generated Content. By submitting User-Generated Content, you represent and warrant that you own or have the necessary rights, licenses, and permissions to grant the license above, and that your content does not infringe, misappropriate, or violate the rights of any third party.
We reserve the right to review, edit, refuse, or remove any User-Generated Content at our sole discretion and without notice.
Accuracy of Materials
We aim to ensure that all information found on our Services is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors and update information at any time. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
Service Descriptions
The descriptions of our Services published on our website are intended to accurately represent what is offered. However, the nature and scope of our Services may vary depending on your requirements, and minor differences between published descriptions and the Services as delivered do not constitute a breach of these Terms.
Product Presentation
We make reasonable efforts to ensure that product images and descriptions on our Services accurately represent the products offered. However, due to technical factors such as differences in device displays, lighting conditions, browser settings, and screen resolutions, minor variations in color or appearance may occur. Such minor visual differences that do not affect the product's conformity with the contract or its intended use do not constitute a defect.
Product Availability
Product listings on our Services are subject to availability. The inclusion of a product on our Services does not guarantee that it is in stock or will remain available. We reserve the right to limit the quantity of any product available for purchase and to discontinue any product at any time.
Links
We may provide links to third-party websites, applications, or resources ("Linked Sites") for your convenience. However, we don't control, review, monitor, or endorse these Linked Sites or their content, and we can't make any promises about their availability, accuracy, reliability, or suitability. When you access and use Linked Sites, you're doing so at your own risk, and we won't be responsible for any damages or losses that arise from your use of or reliance on any Linked Site.
We reserve the right to remove or disable links to any Linked Site at any time without notice or liability. When you access any Linked Site, you acknowledge that you're leaving our platform and that different terms of use and Privacy Policies may apply to your use of those Linked Sites.
Events Outside Our Control (Force Majeure)
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by circumstances outside our reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to, acts of God, natural disasters, internet outages, cyberattacks, strikes, and failures of third-party services.
Upon the occurrence of a Force Majeure Event, we will use commercially reasonable efforts to promptly notify you through any reasonable means about the nature of the event and its expected impact on our Services, to the extent practicable under the circumstances. Any delay or failure to provide such notification due to the Force Majeure Event itself shall not constitute a breach of this agreement or result in any additional liability to us. The affected obligations will be suspended for the duration of the Force Majeure Event, and any performance deadlines will be automatically extended by a period equal to the duration of the delay plus a reasonable period for resuming activities.
If a Force Majeure Event affects our ability to deliver a product, we will work with you to arrange a new delivery date once the event is over. If such an event occurs and you no longer want us to provide the product, you may cancel your order.
A Force Majeure event does not excuse payment obligations for Services already rendered or goods already provided to you by us.
Disclaimer of Warranties
Our Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no warranties or representations of any kind, express or implied, and we disclaim all implied warranties and conditions, including without limitation any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
Without limiting the foregoing, we do not warrant that our Services will be uninterrupted, error-free, timely, secure, free of viruses or other harmful components, or that any defects will be corrected; that the Services will meet your requirements or expectations; or that any information or content available through the Services is accurate, complete, or reliable.
Limitation of Liability
The following limitations apply to the maximum extent permitted by applicable law. Where any limitation is partially or wholly unenforceable, it applies to the maximum extent that is enforceable.
In no event will we, our affiliates, suppliers, licensors, agents, officers, directors, or employees be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, savings, reputation, use, or data, arising out of or in connection with these Terms or your use of (or inability to use) our Services, regardless of whether the claim is brought in contract, tort (including negligence), breach of statutory duty, indemnity, equity, or otherwise, and even if we have been advised of the possibility of such damages.
Our total aggregate liability to you arising out of or in connection with these Terms or your use of our Services, regardless of the cause of action, will not exceed the greater of (a) the total amounts paid by you to us preceding the event giving rise to the claim, or (b) mpkwali0-x9idrhsjr8a.
Any claim or cause of action arising out of or relating to these Terms or your use of our Services must be commenced within 1 year(s) after the claim or cause of action accrues. Otherwise, the claim or cause of action is permanently barred. Where applicable law does not permit this limitation, this clause does not apply to you.
Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, some of the above limitations may not apply to you in their entirety, and our liability is limited to the maximum extent permitted by applicable law.
Indemnification
You agree to indemnify, defend, and hold harmless our company, our affiliates, and our respective officers, directors, employees, agents, licensors, suppliers, successors, and assigns ("Indemnified Parties") from all claims, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees and costs) arising out of or related to:
Your access to or use of our Services in a manner that breaches these Terms, violates applicable law, or infringes the rights of any third party;
your breach or alleged breach of these Terms or any applicable laws, regulations, or regulatory requirements;
your violation or alleged violation of any third-party rights, including without limitation intellectual property rights, privacy rights, publicity rights, or contractual rights;
your negligence, gross negligence, willful misconduct, fraud, or fraudulent misrepresentation;
any disputes, issues, or claims between you and any third party arising from your use of our Services;
any transactions or relationships between you and any third parties in connection with our Services;
and any security breaches, unauthorized access, or data incidents resulting from your actions or omissions.
This indemnification obligation includes, without limitation, claims related to: (a) allegations of non-compliance with data protection, privacy, or consumer protection laws; (b) infringement or misappropriation arising from customized content, configurations, or implementations; and (c) any representations, warranties, or guarantees you make regarding our Services to third parties.
You will cooperate promptly and fully in the defense of any such claim at your own expense. We reserve the right, at our sole discretion, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to assist and cooperate with us in asserting any available defenses and to promptly reimburse us for all reasonable costs and expenses incurred in connection with such defense. You may not settle, compromise, or make any admission of liability in connection with any claim subject to this indemnification without our prior written consent.
To the extent permitted by applicable law, this indemnification obligation (a) survives the termination or expiration of these Terms or your use of our Services, and (b) is independent of any other rights or remedies available to the Indemnified Parties. In jurisdictions where such indemnification provisions are limited or unenforceable, this section applies only to the maximum extent permitted by law and does not affect any non-excludable statutory rights you may have. The Indemnified Parties reserve all rights and remedies available at law or in equity and may seek injunctive relief or specific performance in addition to monetary damages.
Dispute Resolution
By accepting these Terms, you agree that any disputes, claims, or issues related to these Terms, our Services, or your use of them (collectively, "Disputes") will be governed by the laws of United Kingdom of Great Britain and Northern Ireland (the) ("Governing Law"), without regard to conflict of law principles, and resolved in accordance with this section.
Before commencing litigation, you must first provide written notice of the Dispute to us using the contact details at the base of these terms, including a detailed description of the nature of the Dispute and the relief sought. We will attempt to resolve the Dispute informally through negotiation within mp6oadoc-a52vai8iv24 days from the date of your written notice. If the Dispute cannot be resolved within this period, either party may proceed with litigation.
Injunctive Relief
Notwithstanding the other terms in this section, we have the right to seek injunctive relief against any unauthorized use or abuse of our Services, unauthorized disclosure of confidential information, or intellectual property infringement, and the right to pursue an enforcement action without first engaging in the dispute resolution process described in this section.
Individual Disputes Only
To the extent permitted by applicable law, you agree to resolve any and all Disputes on an individual basis and not as part of a class, representative, or consolidated action.
Miscellaneous
Severability
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall remain in full force and effect.
If the removal of a provision materially affects the balance of rights and obligations under these Terms, we may amend the affected provision to the extent necessary to make it lawful, while preserving its original purpose as closely as possible.
Waiver
No waiver of any breach, default, or right under these Terms shall be effective unless expressly made in writing and signed by an authorized representative of the waiving party. Our failure or delay in exercising any right or remedy under these Terms shall not operate as a waiver, impair future rights to strict performance, or affect any other available rights or remedies.
Entire Agreement
These Terms, together with our Privacy Policy and any mandatory pre-contractual information, form the agreement between you and us regarding our Services. They replace any prior discussions or communications relating to the same subject matter.
Nothing in these Terms limits or excludes any rights you have under applicable consumer protection, unfair commercial practices, or data protection laws. If any information we provide to you before entering into the contract is required by law to form part of the contract, it will remain binding.
We may update these Terms in accordance with the "Changes to Our Terms" section. We are not bound by any other term or condition you propose in any correspondence, purchase order, or document, regardless of whether we expressly object to it. Any other changes must be agreed in writing.
Notices
You may contact us at any time using the contact details at the base of these Terms. Where these Terms require notice in writing, email is sufficient unless mandatory law requires another method. A notice is considered received when it is sent, provided there is no indication that delivery has failed.
Assignment
You may not transfer your rights or obligations under these Terms to another person without our prior written consent, unless such transfer is permitted by applicable law.
We may transfer our rights and obligations under these Terms to another company, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. If we do so, we will ensure that your rights under these Terms are not reduced as a result of the transfer. Where required by law, we will inform you of such transfer.
Interpretation
In these Terms, "including" means "including but not limited to."
The authoritative version of these Terms is the original English (US) version, which shall prevail over any translation in the event of a conflict. Any translations are provided purely for convenience, and we are not responsible for errors or inconsistencies in them.
Headings in these Terms are for convenience only and do not affect the interpretation of any provision.
Survival
Any provision of these Terms that by its nature or express terms should survive the expiration or termination of these Terms will survive, including any accrued rights and obligations.
Contact Information
Please direct all communications regarding these Terms to:
Anthony Oakshett
RAW SIENNA LTD
Osbourne Cottage
Winchcombe Cheltenham GL54 5JE
United Kingdom
Privacy Policy
Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.anthonyoakshettpaintings.uk, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of October 20, 2026
Last updated: October 22, 2026
Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We may ask for personal information - for example, when you submit content to us or when you contact us — which may include one or more of the following:
Name
Home/mailing address
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
to provide you with our platform's core features and services
to deliver products and/or services to you
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific inquiry, we may retain this information for the duration of your inquiry remaining open as well as for our own records so we may effectively address similar inquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of personal information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Opt out of communications: You may opt out of receiving communications from us, including marketing and promotional messages, at any time. To do so, use the opt-out facilities provided in the communication. For example, you can click the “unsubscribe” link included in any marketing email we send you, reply “STOP” to any SMS messages we send you, visit www.anthonyoakshettpaintings.uk, or contact us directly using the contact information provided in this privacy policy. In certain cases, we may request additional information to verify your identity before processing your opt-out request.
Please be aware that even if you opt out of communications, we may still contact you when necessary for non-promotional purposes, including, but not limited to, managing your account, responding to service inquiries, or providing important updates related to your use of our services.
Use of Cookies
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Please refer to our Cookie Policy for more information.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures for UK General Data Protection Regulation (UK GDPR) Compliance (UK)
Data Controller / Data Processor
The GDPR distinguishes between organizations that process personal information for their own purposes (known as "data controllers") and organizations that process personal information on behalf of other organizations (known as "data processors"). We, RAW SIENNA LTD, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.
Third-Party Provided Content
We may indirectly collect personal information about you from third-parties who have your permission to share it. For example, if you purchase a product or service from a business working with us, and give your permission for us to use your details in order to complete the transaction.
We may also collect publicly available information about you, such as from any social media and messaging platforms you may use. The availability of this information will depend on both the privacy policies and your own privacy settings on such platforms.
Additional Disclosure for Collection and Use of Personal Information
In addition to the aforementioned purposes warranting the collection and use of personal information, we may also conduct marketing and market research activities, including how visitors use our site, website improvement opportunities and user experience.
Personal Information No Longer Required for Our Purposes
If your personal information is no longer required for our stated purposes, or if you instruct us under your Data Subject Rights, we will delete it or make it anonymous by removing all details that identify you ("Anonymisation"). However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Legal Bases for Processing Your Personal Information
Data Protection and Privacy Laws permit us to collect and use your personal data on a limited number of grounds.. In which case, we will collect and use your personal information lawfully, fairly and in a transparent manner. We never directly market to any person(s) under 18 years of age.
Our lawful bases depend on the services you use and how you use them. This is a non-exhaustive list of the lawful bases we use:
Consent From You
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact, therefore you consent to your name and email address being used so we can respond to your enquiry.
Where you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time.
While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance With the Law
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. For example, we are required to keep financial records for a period of 7 years. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
International Transfers of Personal Information
The personal information we collect is stored and/or processed in the United Kingdom by us. Following an adequacy decision by the EU Commission, the UK has been granted an essentially equivalent level of protection to that guaranteed under UK GDPR.
On some occasions, where we share your data with third parties, they may be based outside of the UK, or the European Economic Area ("EEA"). These countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information.
If we transfer your personal information to third parties in other countries:
we will perform those transfers in accordance with the requirements of the UK GDPR (Article 45) and Data Protection Act 2018;
we will adopt appropriate safeguards for protecting the transferred data, including in transit, such as standard contractual clauses ("SCCs") or binding corporate rules.
Your Data Subject Rights
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Right to Object: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Right to be Informed: You have the right to be informed with how your data is collected, processed, shared and stored.
Right of Access: You may request a copy of the personal information that we hold about you at any time by submitting a Data Subject Access Request (DSAR). The statutory deadline for fulfilling a DSAR request is 30 calendar days from our receipt of your request.
Right to Erasure: In certain circumstances, you can ask for your personal data to be erased from the records held by organizations. However this is a qualified right; it is not absolute, and may only apply in certain circumstances.
When may the right to erasure apply?
When the personal data is no longer necessary for the purpose for which it was originally collected or processed for.
If consent was the lawful basis for processing personal data and that consent has been withdrawn. RAW SIENNA LTD relies on consent to process personal data in very few circumstances.
The Company is relying on legitimate interests as a legal basis for processing personal data and an individual has exercised the right to object and it has been determined that the Company has no overriding legitimate grounds to refuse that request.
Personal data are being processed for direct marketing purposes e.g. a person's name and email address, and the individual objects to that processing.
There is legislation that requires that personal data are to be destroyed.
Right to Portability: Individuals have the right to get some of their personal data from an organisation in a way that is accessible and machine-readable, for example as a csv file. Associated with this, individuals also have the right to ask an organisation to transfer their personal data to another organisation.
However, the right to portability:
only applies to personal data which a person has directly given to RAW SIENNA LTD in electronic form; and
onward transfer will only be available where this is "technically feasible".
Right to Rectification: If personal data is inaccurate, out of date, or incomplete, individuals have the right to correct, update or complete that data. Collectively this is referred to as the right to rectification. Rectification may involve filling the gaps i.e. to have to have incomplete personal data completed - although this will depend on the purposes for the processing. This may involve adding a supplementary statement to the incomplete data to highlight any inaccuracy or claim thereof.
This right only applies to an individual's own personal data; a person cannot seek the rectification of another person's information.
Notification of data breaches: Upon discovery of a data breach, we will investigate the incident and report it to the UK's data protection regulator and yourself, if we deem it appropriate to do so.
Complaints: You have the right, at any time, to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the details below. Please provide us with as much information as you can about the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Enquiries, Reports and Escalation
To enquire about RAW SIENNA LTD's privacy policy, or to report violations of user privacy, you may contact our Data Protection Officer using the details in the Contact us section of this privacy policy.
If we fail to resolve your concern to your satisfaction, you may also contact the Information Commissioner's Office (ICO), the UK Data Protection regulator:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate)
Website: www.ico.org.uk
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Anthony Oakshett